Terms of Service

These Terms of Service (“Terms”) govern the purchase and use of AI receptionist services provided by RY AI Solutions (“RY AI Solutions,” “we,” “us,” or “our”). By purchasing or using our services, you agree to these Terms.

1. Services

RY AI Solutions provides AI-powered receptionist and call-handling solutions that may include answering inbound calls, collecting customer information, responding to common inquiries, checking availability, scheduling appointments, calendar integration, and other business-specific automations agreed upon with the client.

2. Setup and Customization

Setup may include configuration of the AI receptionist, call flow customization, appointment scheduling rules, calendar integration, business-specific information, testing, and launch support. The client is responsible for providing accurate and timely information needed to configure the service.

3. Fees and Billing

Fees are shown at checkout or otherwise agreed to in writing. Unless stated otherwise, one-time setup fees are charged when purchased and recurring service fees are billed in advance on the applicable billing cycle. The current standard AI Receptionist Service is $750 per month. A standard setup and integration package may be offered for a one-time fee of $1,500.

4. Usage and Overage

Where a service plan includes a stated number of call minutes, usage beyond that allowance may be billed at the overage rate disclosed for that plan or in the applicable service agreement. The standard $750 monthly plan includes up to 1,500 call minutes per billing month, with additional usage billed at $0.30 per minute.

5. Third-Party Services

Our services may rely on third-party platforms, including telecommunications, AI, automation, calendar, hosting, and payment providers. Availability or performance may occasionally be affected by those providers. RY AI Solutions is not responsible for outages or failures caused solely by third-party systems outside our reasonable control.

6. Client Responsibilities

The client must provide accurate business information, scheduling rules, services, hours, and other instructions used by the AI receptionist. The client is responsible for reviewing the configured system and promptly notifying us of information that needs to be corrected or updated. The client must use the service in compliance with applicable law.

7. AI Limitations

AI systems can occasionally misunderstand callers, generate inaccurate responses, or fail to complete an intended action. RY AI Solutions does not guarantee that every call, lead, appointment, or interaction will be error-free or result in a sale or booking.

8. Cancellations

Recurring service may be canceled before the next billing date to prevent future recurring charges. Unless otherwise required by law or expressly agreed in writing, fees already paid for completed setup work or a billing period that has begun are non-refundable.

9. Changes to Service

Reasonable maintenance and updates are included with recurring service. Material new integrations, major workflow changes, or work outside the original scope may require an additional fee, which will be disclosed before the additional work begins.

10. Limitation of Liability

To the maximum extent permitted by law, RY AI Solutions will not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of the service. Our total liability for a claim relating to the service will not exceed the amount paid by the client to RY AI Solutions during the three months immediately preceding the event giving rise to the claim.

11. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Changes will apply prospectively unless applicable law requires otherwise.

12. Contact

Questions about these Terms may be submitted through the RY AI Solutions website at ryaisolutions.com.