Privacy Policy

This Privacy Policy explains how RY AI Solutions (“RY AI Solutions,” “we,” “us,” or “our”) collects, uses, and protects information in connection with our website and AI receptionist services.

1. Information We Collect

We may collect information provided by clients, prospective clients, and callers, including names, business names, email addresses, phone numbers, appointment details, service requests, billing information, and other information voluntarily provided when using our services.

2. Call and Service Data

Our AI receptionist services may process call-related information, such as caller contact information, call content, transcripts, appointment requests, and scheduling details, as necessary to provide the requested service. Depending on the configuration and third-party providers used, calls may be recorded or transcribed where permitted by applicable law.

3. How We Use Information

We use information to provide, configure, maintain, and improve our services; respond to inquiries; schedule appointments; process payments; communicate with clients; troubleshoot technical issues; prevent misuse; and comply with applicable legal obligations.

4. Service Providers

We may share information with service providers that help us operate our business and deliver our services, including telecommunications, artificial intelligence, automation, calendar, hosting, analytics, and payment-processing providers. These providers may process information on our behalf in accordance with their applicable terms and privacy practices.

5. Payments

Payments may be processed by third-party payment processors. RY AI Solutions does not directly store complete payment card details when those details are collected and processed by the payment provider.

6. Information Sharing

We do not sell personal information. We may disclose information when necessary to provide the service, with the direction or consent of the client, to protect our rights or users, or when required by law.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods may vary depending on the type of information and the third-party services involved.

8. Data Security

We use reasonable administrative and technical measures designed to protect information. However, no online service, transmission method, or storage system can be guaranteed to be completely secure.

9. Your Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate business or recordkeeping requirements.

10. Third-Party Services

Our website and services may connect to third-party platforms. Their handling of information is governed by their own privacy policies and terms, and we encourage users to review those policies when appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.

12. Contact

Questions about this Privacy Policy may be submitted through the RY AI Solutions website at ryaisolutions.com.